Now that I am home, expecting the birth of my daughter, I am really going to try and get going again on this blog (so many previous promises though!). I now have email up and running for the blog -- tshelton@afterink.com if you want to write to me.
Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.